PRODUCT DETAILS
Firelyy Cluster Lashes -Slay Like pros
Even beginners can disguise themselves as lash masters with this series, rivaling the effects of professional lash salons
Key Selling Points
- 1 Second to Grab, 5 Seconds to Apply, 5 Lengths for Customization – A Must-Have for Beginners
- Create a Weightless and Imperceptible Lash Experience, Balancing Durability with Lightness – Wear Comfortably for 8 Hours
- Newbie Plus Practice Edition: LUXEBOLD Mega Lashes with 140 Clusters, DREAMY Volume Lashes with 196 Clusters – Unlimited Volume, ‘Never’ Runs Out
Features
- 196 Clusters In 1 Box: 5 mixed-length eyelash clusters that you can match different lengths and shapes to your liking. 4-6 cluster lashes per eye are sufficient, and 1 box of individual lash clusters is enough.
- The Ultimate Addition to Your Collection: Dreamy is one of our go-to lashes to add oomph to a look when you want a little extra of EVERYTHING. Volume, length, drama, and glam: it has it all.
- How to Apply DIY Lashes: Gently dab the cluster lash glue on your natural eyelashes, and then apply the lash clusters in the way you like. If needed, brush a thin layer of sealer for reinforcement.
- Bring Home the Lash Extension: With just 3-STEP you can get a pair of eyelash extensions that are comparable to salon extensions. The individual eyelashes can be used 3-5 times with the proper care and cleaning. If you have any questions or problems about our products, please contact with us and we will give your quick response and solutions.
SHIPPING & RETURNS
Shipping Policy
| Country | Order Amount | Shipping Fee | Shipping time |
| United States | Over $39 | Free | 7 - 20 Business Days |
| Under $39 | $6.99 | 7 - 20 Business Days | |
| Others |
Over $39
|
Free | 10 - 25 Business Days |
| Under $39 | $6.99 |
10 - 25 Business Days
|
1) Shipping Time does not include a 2-5 days processing period required to process your order from the date your order is placed.
2) Our products are produced in Vietnam, China, Korea and so on, all our products are shipping directly by our factories. So it may take more than 10 days of long international transportation.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 30 days after your order was placed.
* Shipping time delayed due to New Crown epidemic *
Affected by the New Crown Epidemic (COVID-19), logistics takes longer than ever. Shipping time may also be delayed as a result. Thank you for understand.
Return & Refund Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
Because everyone has been asked to stay at home, we want to do our part to help. For all orders placed after February 1, 2020, the return window has been extended from 45 days to 60 days.
1. You have a max of 60 days to make returns. You must send back and postmark your return packages within 60 days after the purchase date. No returns made after 60 days from the purchase date will be accepted.
2.Shipping Fee: The product arrive damaged, different, or not working, firelyy.com will offer the return&exchange shipping fee. If the customer needs to return&exchange the product with personal issues, the customer need to offer the return shipping fee.
What should I do if I need to request a return&exchange?
To initiate a return&exchange, please contact our customer service team (service@firelyy.com) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
How will I receive my refund?
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
2. Please make sure you don't include non-firelyy.com items by accident in your return package. We will not be responsible for sending back those items to you.
NOTE: If you have any issues with your return, you can contact Customer Support service@firelyy.com